HomeMy WebLinkAbout11-1 Handling Public Concerns POLICY
Section Policy No. Page
Xneehill Office 11-1 1 of 1
COUNTY Policy Title Date: Motion No.
Handling Public Concerns February 23, 2021 102/21
Purpose:
This policy is intended to enable Kneehill County to promptly and effectively address program and service
delivery concerns raised by members of the public. The policy will assist the municipality in providing excellent
service to the public, and contribute to continuous improvement of operations.
Statement:
Kneehill County strives to improve customer satisfaction by:
• Providing timely and accurate responses to concerns and inquiries
• Consider concerns as an opportunity to improve program and service delivery issues.
• Formal complaints such as Assessment Complaints, Personnel Complaints, Peace Officer
Complaints, Council Code of Conduct Complaints and Appeals will be handled independently from
this procedure in the prescribed format required by legislation and all formal complaints will
receive a response from the County.
Policv Guidelines:
1. Frontline Resolution
a. It is the responsibility of all County employees to attempt to resolve issues or concerns from
the public in a timely manner, and it identify opportunities to improve municipal services.
b. The County shall be proactive with notifications of service disruptions to the public.
2. Filing a Concern
a. Concerns can be submitted by filling out a the "Report a Concern Form" on the Kneehill County
website, by email to office(@ kneehillcountv.com, submitting a letter, or by calling Customer
Service who will forward concerns to appropriate department.
I
Jerry Wittstock, Mike Haugen,
Reeve CAO
Approved: April 12, 2016 155/16
Approved: February 23, 2021 102/21
Review Date: February 23,2025
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